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FAQ

Troubelshooting

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My Cirrus 3 is making a strange noise – what can I do?

When Cirrus 3 makes this clicking sound (almost like a small helicopter), it is most likely because the pump cannot fetch water the way it’s supposed to. The problem is quickly dealt with in most cases, and it only takes a couple of minutes. Please follow these steps:

  1. Fill your steamers’ water tank with water, connect it to a power outlet and switch it on.
  2. Insert the water tank into the steamer, keep it upright and press the steam button.
  3. Keep pressing the steam button continuously while you REMOVE the water tank, but please keep the steam button pressed.
  4. Let 10 seconds pass and keep the steam button pressed.
  5. Re-insert the water tank again and keep pressing the button. The sound may change now, still clicking, but faster.
  6. Keep the button pressed and wait for another 30 seconds.

When carried out, the sound/noise should go from clicking to even faster clicking, eventually fading, and then you should hear that the steamer starts to create consistent and regular steam again. You have now manually restarted your steamer.

Descaling Cirrus 2 handheld steamer

Limescale within the steamer can prevent the water to travel through the steamer and no steam will be produced. Therefore, it is very important to maintain your steamer and take good care of it. The absolute best thing you can do for your steamer is to use clean and soft water from the start. This will radically prolong the lifetime of your steamer and improve the longterm performance of the product. Please note that this is relevant for Cirrus 2 even though this model has a coating on the inside that makes it better equipped to resist limescale. If you experience trouble with your steamer, we recommend that you descale your steamer using white vinegar since it's gentle towards the steamer and an effective way to get rid of limescale. Use white vinegar with at least 12% acetic acid. Do not use a descaler since this might harm the steamer from the inside and generate strong acids that are no good to inhale. Below you will find a five-step guide on how to descale your steamer with vinegar:

  1. Drop 1 cl of vinegar (at least 12%) in the water tank.
  2. Fill the rest of the tank with water.
  3. Steam until the tank is empty (not on clothes since it might stain). Some brown-ish chalk residues will come out of the holes in the mouthpiece that will have a quite unpleasant smell. Please keep the steam head over a sink to prevent getting stains on any furniture's.
  4. Fill the tank again with fresh water only (no vinegar this time) and steam until the tank is empty again to get all the residues out of the steamer (please note to not steam on clothes still)
  5. Done! You can go back to using your steamer as per usual.

You might need to this more than once. When there are no more limescale residues coming out the holes the steamer is clean, and you are good to go!



My Cirrus 2 stopped working – what to do?

Leakage

If your steamer is leaking, try to locate the origin of the leakage. Is it coming from the mouthpiece or the water tank, perhaps? If the water is coming straight from the tank, ensure the little stopper/rubber plug has been properly attached. Also, please double-check so that the tank is correctly connected to the steamer. There should not be a space/gap between the water tank and the steamer. Is the leakage coming from somewhere else than the water tank? Don't hesitate to get in touch with our customer support for further assistance.

Weird noise
Is there sometimes a weird sound coming from your steamer? This is normal, and it's just the steamer working to heat the water inside the boiler.

No steam
If there's no steam coming out, there are a couple of things you can do for yourself to try to rule out what might be the problem. Start with the water tank. At first, you could check that the water tank contains enough water and fill up the water tank appropriately. Then you can try removing the water tank and then putting it back in place again. If the water tank's not attached correctly and there's a gap between the tank and the device, this may well be the problem. If there's still no steam and you have access to a spare water tank (from another steamer, maybe?), then please try another water tank to see if that's where the problem lies. Is something wrong with the power supply? Check the power plug connection and ensure that the socket functions the way it's supposed to. Did you wait long enough for the steamer to heat up? It takes about 25 seconds for the steamer to heat up and the orange/red light to go out and turn green. Do not push the steam button before you see the green light. Do I need to descale my steamer? Cirrus 2 has a coating that makes it resistant to limestone and minerals residues, so there is no need to descale it too often. Although, if the trouble remains and no steam comes, you could try to descale the steamer using vinegar. Please follow our guidelines how to proceed with this. Also, please remember that we recommend using distilled, deionized, filtered, or battery water in regions with hard water to prevent these kinds of issues.

Still no steam?
If there's no steam coming out and the steamer doesn't get warm at all, don't hesitate to get in touch with our customer support for further assistance.

Descaling Cirrus 1 handhed steamer

Limescale within the steamer can prevent the water to travel through the steamer and no steam will be produced. Therefore, it is very important to maintain your steamer and take good care of it. The absolute best thing you can do for your steamer is to use clean and soft water from the start. This will radically prolong the lifetime of your steamer and improve the longterm performance of the product. If you experience trouble with your steamer, we recommend that you descale your steamer using white vinegar since it's gentle towards the steamer and an effective way to get rid of limescale. Use white vinegar with at least 12% acetic acid. Do not use a descaler since this might harm the steamer from the inside and generate strong acids that are no good to inhale. Below you will find a five-step guide on how to descale your steamer with vinegar:

  1. Drop 1 cl of vinegar (at least 12%) in the water tank.
  2. Fill the rest of the tank with water.
  3. Steam until the tank is empty (not on clothes since it might stain). Some brown-ish chalk residues will come out of the holes in the mouthpiece that will have a quite unpleasant smell. Please keep the steam head over a sink to prevent getting stains on any furniture's.
  4. Fill the tank again with fresh water only (no vinegar this time) and steam until the tank is empty again to get all the residues out of the steamer (please note to not steam on clothes still)
  5. Done! You can go back to using your steamer as per usual.

You might need to this more than once. When there are no more limescale residues coming out the holes the steamer is clean, and you are good to go!



My Cirrus 1 stopped working – what to do?

Leakage
If your steamer is leaking, try to locate the origin of the leakage. Is it perhaps coming from the mouthpiece or the water tank? If the water is coming straight from the tank, make sure the little stopper has been appropriately attached. Also, please double-check that the tank is correctly connected to the steamer. There should not be a space/gap between the water tank and the steamer. Is the leakage coming from somewhere else than the water tank? Don't hesitate to get in touch with our customer support for further assistance.

Weird noise
Is there sometimes a weird sound coming from your steamer? This is normal, and it's just the steamer working to heat the water inside the boiler.

No steam
If there's no steam coming out, there are a couple of things you can do yourself to rule out what might be the problem. Start with the water tank. At first, you could check that the water tank contains enough water and fill up the water tank correctly. Then you can try removing the water tank and then putting it back in place again. If the water tank's not attached correctly and there's a gap between the tank and the device and tank, this may well be the problem. If there's still no steam and you have access to a spare water tank (from another steamer, maybe?), then please try another water tank to see if that's where the problem lies. Is something wrong with the power supply? Check the power plug connection and ensure that the socket functions the way it's supposed to. Did you wait long enough for the steamer to heat up? It takes about 25 seconds for the steamer to heat up and the red light to go out. Do not push the steam button before you see the red light disappear. Do I need to descale my steamer? Yes, you may need to descale your steamer every once in a while. Especially if the trouble remains and no steam comes out, you could try to descale the steamer using vinegar. Would you please follow our guidelines on how to proceed with this? Also, please remember that we recommend using distilled, deionized, or at least filtered water in regions with hard water to prevent these kinds of issues. Battery water works fine too.

Still no steam?
If there's no steam coming out and the steamer doesn't get warm at all, don't hesitate to get in touch with our customer support for further assistance.
Cirrus 3 Iron steamer
My Cirrus 3 is making a strange noise – what can I do?

When Cirrus 3 makes this clicking sound (almost like a small helicopter), it is most likely because the pump cannot fetch water the way it’s supposed to. The problem is quickly dealt with in most cases, and it only takes a couple of minutes. Please follow these steps:

  1. Fill your steamers’ water tank with water, connect it to a power outlet and switch it on.
  2. Insert the water tank into the steamer, keep it upright and press the steam button.
  3. Keep pressing the steam button continuously while you REMOVE the water tank, but please keep the steam button pressed.
  4. Let 10 seconds pass and keep the steam button pressed.
  5. Re-insert the water tank again and keep pressing the button. The sound may change now, still clicking, but faster.
  6. Keep the button pressed and wait for another 30 seconds.

When carried out, the sound/noise should go from clicking to even faster clicking, eventually fading, and then you should hear that the steamer starts to create consistent and regular steam again. You have now manually restarted your steamer.

Cirrus 2 Handheld steamer
Descaling Cirrus 2 handheld steamer

Limescale within the steamer can prevent the water to travel through the steamer and no steam will be produced. Therefore, it is very important to maintain your steamer and take good care of it. The absolute best thing you can do for your steamer is to use clean and soft water from the start. This will radically prolong the lifetime of your steamer and improve the longterm performance of the product. Please note that this is relevant for Cirrus 2 even though this model has a coating on the inside that makes it better equipped to resist limescale. If you experience trouble with your steamer, we recommend that you descale your steamer using white vinegar since it's gentle towards the steamer and an effective way to get rid of limescale. Use white vinegar with at least 12% acetic acid. Do not use a descaler since this might harm the steamer from the inside and generate strong acids that are no good to inhale. Below you will find a five-step guide on how to descale your steamer with vinegar:

  1. Drop 1 cl of vinegar (at least 12%) in the water tank.
  2. Fill the rest of the tank with water.
  3. Steam until the tank is empty (not on clothes since it might stain). Some brown-ish chalk residues will come out of the holes in the mouthpiece that will have a quite unpleasant smell. Please keep the steam head over a sink to prevent getting stains on any furniture's.
  4. Fill the tank again with fresh water only (no vinegar this time) and steam until the tank is empty again to get all the residues out of the steamer (please note to not steam on clothes still)
  5. Done! You can go back to using your steamer as per usual.

You might need to this more than once. When there are no more limescale residues coming out the holes the steamer is clean, and you are good to go!



My Cirrus 2 stopped working – what to do?

Leakage

If your steamer is leaking, try to locate the origin of the leakage. Is it coming from the mouthpiece or the water tank, perhaps? If the water is coming straight from the tank, ensure the little stopper/rubber plug has been properly attached. Also, please double-check so that the tank is correctly connected to the steamer. There should not be a space/gap between the water tank and the steamer. Is the leakage coming from somewhere else than the water tank? Don't hesitate to get in touch with our customer support for further assistance.

Weird noise
Is there sometimes a weird sound coming from your steamer? This is normal, and it's just the steamer working to heat the water inside the boiler.

No steam
If there's no steam coming out, there are a couple of things you can do for yourself to try to rule out what might be the problem. Start with the water tank. At first, you could check that the water tank contains enough water and fill up the water tank appropriately. Then you can try removing the water tank and then putting it back in place again. If the water tank's not attached correctly and there's a gap between the tank and the device, this may well be the problem. If there's still no steam and you have access to a spare water tank (from another steamer, maybe?), then please try another water tank to see if that's where the problem lies. Is something wrong with the power supply? Check the power plug connection and ensure that the socket functions the way it's supposed to. Did you wait long enough for the steamer to heat up? It takes about 25 seconds for the steamer to heat up and the orange/red light to go out and turn green. Do not push the steam button before you see the green light. Do I need to descale my steamer? Cirrus 2 has a coating that makes it resistant to limestone and minerals residues, so there is no need to descale it too often. Although, if the trouble remains and no steam comes, you could try to descale the steamer using vinegar. Please follow our guidelines how to proceed with this. Also, please remember that we recommend using distilled, deionized, filtered, or battery water in regions with hard water to prevent these kinds of issues.

Still no steam?
If there's no steam coming out and the steamer doesn't get warm at all, don't hesitate to get in touch with our customer support for further assistance.

Cirrus 1 Handheld steamer
Descaling Cirrus 1 handhed steamer

Limescale within the steamer can prevent the water to travel through the steamer and no steam will be produced. Therefore, it is very important to maintain your steamer and take good care of it. The absolute best thing you can do for your steamer is to use clean and soft water from the start. This will radically prolong the lifetime of your steamer and improve the longterm performance of the product. If you experience trouble with your steamer, we recommend that you descale your steamer using white vinegar since it's gentle towards the steamer and an effective way to get rid of limescale. Use white vinegar with at least 12% acetic acid. Do not use a descaler since this might harm the steamer from the inside and generate strong acids that are no good to inhale. Below you will find a five-step guide on how to descale your steamer with vinegar:

  1. Drop 1 cl of vinegar (at least 12%) in the water tank.
  2. Fill the rest of the tank with water.
  3. Steam until the tank is empty (not on clothes since it might stain). Some brown-ish chalk residues will come out of the holes in the mouthpiece that will have a quite unpleasant smell. Please keep the steam head over a sink to prevent getting stains on any furniture's.
  4. Fill the tank again with fresh water only (no vinegar this time) and steam until the tank is empty again to get all the residues out of the steamer (please note to not steam on clothes still)
  5. Done! You can go back to using your steamer as per usual.

You might need to this more than once. When there are no more limescale residues coming out the holes the steamer is clean, and you are good to go!



My Cirrus 1 stopped working – what to do?

Leakage
If your steamer is leaking, try to locate the origin of the leakage. Is it perhaps coming from the mouthpiece or the water tank? If the water is coming straight from the tank, make sure the little stopper has been appropriately attached. Also, please double-check that the tank is correctly connected to the steamer. There should not be a space/gap between the water tank and the steamer. Is the leakage coming from somewhere else than the water tank? Don't hesitate to get in touch with our customer support for further assistance.

Weird noise
Is there sometimes a weird sound coming from your steamer? This is normal, and it's just the steamer working to heat the water inside the boiler.

No steam
If there's no steam coming out, there are a couple of things you can do yourself to rule out what might be the problem. Start with the water tank. At first, you could check that the water tank contains enough water and fill up the water tank correctly. Then you can try removing the water tank and then putting it back in place again. If the water tank's not attached correctly and there's a gap between the tank and the device and tank, this may well be the problem. If there's still no steam and you have access to a spare water tank (from another steamer, maybe?), then please try another water tank to see if that's where the problem lies. Is something wrong with the power supply? Check the power plug connection and ensure that the socket functions the way it's supposed to. Did you wait long enough for the steamer to heat up? It takes about 25 seconds for the steamer to heat up and the red light to go out. Do not push the steam button before you see the red light disappear. Do I need to descale my steamer? Yes, you may need to descale your steamer every once in a while. Especially if the trouble remains and no steam comes out, you could try to descale the steamer using vinegar. Would you please follow our guidelines on how to proceed with this? Also, please remember that we recommend using distilled, deionized, or at least filtered water in regions with hard water to prevent these kinds of issues. Battery water works fine too.

Still no steam?
If there's no steam coming out and the steamer doesn't get warm at all, don't hesitate to get in touch with our customer support for further assistance.
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