Welcome to our FAQ page. Here you’ll find answers to the most common questions about our products, services, and how we can help you. We’ve gathered everything in one place to make it quick and easy for you to find the information you need. If you’re ready to explore all frequently asked questions, simply click below.
Frequently asked questions
Order Tracking Information
If your order was placed before 19 May 2026, please note that we recently moved to a new website platform. Because of this change, tracking links included in older order confirmations may no longer work and could lead to an error page.
Your order is still being processed and shipped as normal. If you need help tracking your order, please contact our customer support team and provide your order number. We’ll be happy to assist you and share the latest tracking information.
We apologize for any inconvenience and appreciate your patience during this transition.
Why is my tracking link not working?
We recently moved to a new website platform. If your order was placed before 19 May 2026, tracking links in older order confirmation emails may no longer function and may lead to a 404 error page.
Has my order been affected?
No. Your order is still being processed and shipped as usual. The issue only affects older tracking links generated before the website transition.
How can I track my order?
You can track your shipment directly on the carrier’s website using the tracking number from your shipping confirmation:
UPS Tracking
DHL Tracking
DPD UK Tracking
Budbee Tracking
Instabox Tracking
I can’t find my tracking number, what should I do?
Please contact our customer support team and include your order number. We’ll help you locate your shipment and provide updated tracking information.